Frequently asked questions

SELECTION OF RAW MATERIAL
We will be pleased to advise you on selecting the most appropriate raw material for a specific application. We take into account the required quality, price, sensory parameters, raw material availability and other parameters.
SAMPLES FOR TESTING
We will gladly send you samples for a sensory evaluation mostly up to 1 kg free of charge. As to the larger samples for industrial production testing, we will generally charge you for shipping costs only.
MINIMUM PURCHASE
Based on customer requirements, we make full-truck as well as partial deliveries. Minimum purchase is one whole pallet. Depending on the raw material, the weight of one pallet ranges from around 100 kg to 1000 kg. As to the minimum purchase of a particular product, we will be happy to provide you with more detailed information.
PRICE OFFER
Prices of products are tailored to the specific needs of the customer (the total volume of product, number of deliveries / partial deliveries, delivery period, delivery terms – incoterms 2010). The price offer includes: the price of product, transport costs and product insurance
CONTRACT ENTRY
The result of a deal done between us and the customer is a countersigned contract, under which we undertake to supply the buyer with the agreed product in accordance with the terms specified in the purchase and sale agreement.
PRODUCT PACKAGING
The packaging materials that we use are suitable for food packaging and meet the current European Union's legal requirements for direct contact with food. The products are usually packaged in 20-25 kg bags (palletized on euro pallets / industrial pallets or bulk goods).
PRODUCT LABELING
The product is labeled with: product name, net weight, batch number, date of production, expiration date and storage conditions.
PRODUCT ACCOMPANYING DOCUMENTATION
Each delivery is accompanied by documentation that consists of an analytical certificate (laboratory analysis) and a delivery note.
DELIVERY
We deliver to the agreed destination - delivery terms DAP: customer's warehouse, production facility or other destination of customer’s choice.